Design Engineering

Information Technology Infrastructure Library (ITIL) is often used as a model to assess requirements, to design and implement a solution that will provide a straightforward solution in terms of logistics, and to evaluate the health management of an organization’s newly implemented technology. ITIL was introduced during the 1980’s in the United Kingdom. It has become widely popular within the Department of Defense due to its rigorous process of checks and balances, which are aligned with proven best practices. ITIL provides organizations with structured processes that improve Information Technology (IT) service delivery. RL Goodworks can assist with identification of customer requirements, technology selection, Public Key Infrastructure (PKI), wireless integration, Identity Management, and Homeland Security Presidential Directive (HSPD)-12 integration.

Our proven approach of mapping technology solutions with people process = High Performance Engineering. Get the best out of your technology and the people who use it.